Introduction
Welcome! You have arrived at a website, mobile application or other service provided by Chico’s
Distribution Services, LLC ("Company" or "we," "our" or "us"). These Terms
of Use (the "Terms") govern your use of the Company’s family of brand websites (including both
mobile and online versions), including Chico’s (www.chicos.com and
www.chicosofftherack.com), White House | Black Market (www.whitehouseblackmarket.com) and Soma (www.soma.com), and any interactive features, mobile applications
(including our Soma mobile application), and/or other services that we make available through a site
that posts a link to these Terms (each, a "Service").
If you want to use this Service, then carefully read these entire Terms (including all links to details
such as our arbitration agreement), as they constitute a written agreement between you and us and they
affect your legal rights and obligations. Each time you access and/or use the Service (other than to
simply read these Terms), you agree to be bound by and comply with these Terms and any Additional Terms
(defined below) then posted. Therefore, do not use the Service if you do not agree.
The business realities associated with operating the Service are such that, without the limitations that
are set forth in these Terms, such as your grants and waivers of rights, the limitations on our
liability, your indemnity of us, and the arbitration of certain disputes – we would not make the Service
available to you.
By using the Service, you acknowledge and accept to Company’s collection and use of your data in
accordance with our Privacy Policy. Company’s Privacy Policy
provides further details on the manner in which Company may collect, share and use personally
identifiable information about you, including any information you supply in connection with your use of
the Service. Additionally, to learn more about how you can exercise choices offered by us, please visit
our Privacy Center.
In some instances, both these Terms and separate guidelines, rules, or terms of use or sale setting forth
additional or different terms and/or conditions will apply to your use of the Service or to the purchase
of a product or service offered via the Service (in each such instance, and collectively
"Additional Terms"). By way of example, each of our brands have a loyalty program,
which require agreement to Additional Terms to participate in such program and those Additional Terms
are incorporated into these Terms by this reference. To the extent there is a conflict between these
Terms and any applicable Additional Terms, the Additional Terms will control unless the Additional Terms
expressly state otherwise.
Full Terms and Conditions
1. Opening and Terminating Accounts
In order to access or use some of the features on the Service, you may be required to first register
through our online registration process, found here. The Service’s practices governing any resulting
collection and use of your personal information that we collect as part of account registration are
disclosed in our Privacy Policy. If you are under the
age of thirteen (13), then you are not permitted to register as a user, or otherwise use the Service
or submit personal information to us.
If you register for any feature that requires a password and/or username, then you will select your
own password at the time of registration (or we may send you an email notification with a randomly
generated initial password) and you agree that: (i) You will not use a username (or e-mail address)
that is already being used by someone else, may impersonate another person, belongs to another
person, violates the intellectual property or other right of any person or entity, or is offensive.
We may reject the use of any password, username, or e-mail address for any other reason in our sole
discretion; (ii) You will provide true, accurate, current, and complete registration information
about yourself in connection with the registration process and, as permitted, to maintain and update
it continuously and promptly to keep it accurate, current, and complete; (iii) You are solely
responsible for all activities that occur under your account, password, and username – whether or
not you authorized the activity; (iv) You are solely responsible for maintaining the confidentiality
of your password and for restricting access to your Device so that others may not access any
password protected portion of the Service using your name, username, or password; (v) You will
immediately notify us of any unauthorized use of your account, password, or username, or any other
breach of security; and (vi) You will not sell, transfer, or assign your account or any account
rights.
We will not be liable for any loss or damage (of any kind and under any legal theory) to you or any
third party arising from your inability or failure for any reason to comply with any of the
foregoing obligations.
If any information that you provide, or if we have reasonable grounds to suspect that any information
that you provide, is false, inaccurate, outdated, incomplete, or violates these Terms, any
Additional Terms, or any applicable law, then we may suspend or terminate your account. We also
reserve the more general and broad right to terminate your account or suspend or otherwise deny you
access to it or its benefits – all in our sole discretion, for any reason, and without advance
notice or liability.
If you would like to close your Service account, please contact us at [email protected]
and include "Account Closure Request" in the subject line with your full name and email address
associated with your account.
2. Terms Applicable to Purchases
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Generally
To purchase any products or services we make available in our online stores,
you must be at least eighteen (18) years of age or the applicable age of majority in your
jurisdiction of residence or if you are a minor, have a valid credit card where an adult has
listed you as an authorized user of their card. Prior to the purchase of any products or
services, you must provide us with a valid credit card number and associated payment information
including all of the following: (i) your name as it appears on the card, (ii) your credit card
number, (iii) the credit card type, (iv) the date of expiration, and (v) any activation numbers
or codes needed to charge your card or otherwise use a valid gift card. By submitting that
information to us or our third party credit card processor, you agree that you authorize us
and/or our processor to charge your card at our convenience but within thirty (30) days of
credit card authorization. For any product or service that you order on the Service, you agree
to pay the price applicable (including any sales taxes and surcharges) as of the time you submit
the order. Company will automatically bill your credit card or other form of payment submitted
as part of the order process for such price. Please note that we do not provide price protection
or refunds in the event of a price drop or promotional offering. The prices displayed on our
Service may differ from prices that are available in stores. Our pricing may also differ from
store to store and between different Company brands. Also, please review our FAQ, if you have questions about the terms
applicable to purchases.
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Methods of Payment, Credit Card Terms and Taxes
All payments must be made by Visa,
MasterCard, Discover, American Express, Diner’s Club International, JCB, Chico’s Gift Card or
alternative payment forms approved by Company and available on Company’s website (including, but
not limited to, PayPal, AfterPay, Amazon Pay, ApplePay, and other “buy now, pay later” payment
forms). We currently do not accept cash, personal or business checks or any other payment form
on the Service, although in the future we may change this policy. Your card issuer agreement
governs your use of your designated card, and you must refer to that agreement and not these
Terms to determine your rights and liabilities as a cardholder. You represent and warrant that
you will not use any credit card or other form of payment unless you have all necessary legal
authorization to do so. You, and not company, are responsible for
paying any unauthorized amounts billed to your credit card by a third party. You
agree to pay all fees and charges incurred in connection with your purchases (including any
applicable taxes) at the rates in effect when the charges were incurred. Unless you notify
Company of any discrepancies within sixty (60) days after they first appear on your credit card
statement, you agree that they will be deemed accepted by you for all purposes. If Company does
not receive payment from your credit card issuer or its agent, you agree to pay all amounts due
upon demand by Company or its agents. Sales taxes, or other taxes, customs, import/export
charges, or similar governmental charges are not included in the price of the products. You are
responsible for paying any such taxes or charges imposed on your purchases, including, but not
limited to, sales, use or value-added taxes. Company shall automatically charge and withhold the
applicable tax for orders to be delivered to addresses within and any states or localities that
it deems is required in accordance with our order policy in effect at the time of purchase.
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Return Policy and Shipping Policy
All purchase transactions made through the Service
are subject to Company’s return policy and shipping policy in effect at the time of purchase.
Company’s current Return and Exchange Policy can be found here and is incorporated into these Terms by reference.
Company’s current Shipping Policy can be found here and is incorporated into these Terms by
reference.
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Order Acceptance Policy
Your receipt of an electronic or other form of order
confirmation does not signify our acceptance of your order, nor does it constitute confirmation
of our offer to sell. Company reserves the right at any time after receipt of your order to
accept or decline your order (or otherwise cancel your order) for any reason. Company further
reserves the right any time after receipt of your order, without prior notice to you, to supply
less than the quantity you ordered of any item or refuse to fulfil your order (in whole or in
part). Your order will be deemed accepted by Company upon our delivery of products or services
that you have ordered. We may require additional verifications or information before accepting
any order. Unlike in-stock orders, certain products or services may be made-on-demand and may be
shipped to you directly from the third party on-demand vendor and subject to additional delay
due to production methods. Notwithstanding the foregoing, you agree that, if we cancel all or a
portion of your order or if we provide you less than the quantity you ordered, your sole and
exclusive remedy is either that: (a) we will issue a credit to your credit card account in the
amount charged for the cancelled portion or the quantity not provided (if your credit card has
already been charged for the order) or (b) we will not charge your credit card for the cancelled
portion of the order or the quantity not provided. Do not assume that a cancellation or change
of an order you have placed with Company has been effected until you receive a confirmation from
Company via email or the Service. As stated above, you will be responsible for, and your credit
card or third-party payment account may be charged for, the payment of all fees associated with
orders already processed or shipped before your cancellation/change request or a request to
terminate your account was received. We may refuse any order that is connected with a previous
credit card dispute or previous apparent fraudulent activity. We may refuse to accept any order
if fraudulent activity is suspected and we may refuse to process any subsequent order from a
customer who has a history of placing fraudulent orders.
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No Responsibility to Sell Mispriced Products or Services
We do our best to describe
every item, product or service offered on this Service as accurately as possible. However, we
are human, and therefore we do not warrant that specifications or pricing on the Service is
complete, accurate, reliable, current, or error-free. In the event of any errors relating to the
pricing or specifications of any item, product or service, Company shall have the right to
revoke any stated price and to correct the error, inaccuracy or omission (including after a
purchase has been made) or refuse or cancel any orders in its sole discretion (including any
accepted orders). If we charged your credit card or other account prior to cancellation, we will
issue a credit to your account in the amount of the charge. If we accept and process your order
where a pricing or specification error is obvious and unmistakable and could reasonably have
been recognized by you as a mispricing or misdescription, we may cancel the sale, refund you any
sums you have paid and require the return of any goods provided to you under the order.
Additional terms may apply. If a product you purchased from Company is not as described, your
sole remedy is to return it in unused condition, complete and undamaged, in the original
packaging and if in accordance with our return policy, to receive a refund for such product.
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Modifications to Prices or Billing Terms
The purchase of products and services on the
Service is subject to availability. ALL DESCRIPTIONS, IMAGES, REFERENCES, FEATURES, CONTENT,
INFORMATION, SPECIFICATIONS, PRODUCTS AND PRICES DESCRIBED OR DEPICTED IN CONNECTION WITH THE
SERVICE ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. WE CANNOT AND DO NOT GUARANTEE THE
ACCURACY OR COMPLETENESS OF ANY INFORMATION, INCLUDING PRICES, PRODUCT IMAGES, SPECIFICATIONS,
AVAILABILITY AND SERVICES, INCLUDING FOR ANY ITEMS SOLD BY THIRD PARTIES (IF ANY). WE RESERVE
THE RIGHT TO CHANGE OR UPDATE INFORMATION AND TO CORRECT ERRORS, INACCURACIES OR OMISSIONS AT
ANY TIME WITHOUT PRIOR NOTICE (INCLUDING AFTER A PURCHASE HAS BEEN MADE). DESCRIPTIVE,
TYPOGRAPHIC AND PHOTOGRAPHIC ERRORS ARE SUBJECT TO CORRECTION AND WE SHALL HAVE NO LIABILITY OF
ANY KIND FOR SUCH ERRORS. WE RESERVE THE RIGHT TO MODIFY OR CANCEL ORDERS FOR ANY REASON,
INCLUDING FOR TYPOGRAPHICAL, PRICING AND OTHER ERRORS AT ANY TIME. WE STRIVE TO DISPLAY AS
ACCURATELY AS POSSIBLE THE COLORS OF THE PRODUCTS SHOWN ON THE SERVICE; HOWEVER, WE CANNOT AND
DO NOT GUARANTEE THAT YOUR MONITOR’S DISPLAY OF ANY COLOR WILL BE ACCURATE. PRODUCTS AND
SERVICES DISPLAYED ON THE SERVICE MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR
DISCONTINUED AT ANY TIME. PRODUCTS AND SERVICES DISPLAYED ON THE SERVICE MAY NOT BE AVAILABLE AT
ALL TIMES AND MAY BE SUBSTITUTED OR DISCONTINUED AT ANY TIME. COMPANY RESERVES THE RIGHT, AT ANY
TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON
POSTING ON THE SERVICE OR BY E-MAIL DELIVERY TO YOU.
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Offers and Discounts
For most promotional offers, such as coupons, vouchers, and
discounts, restrictions apply. See offer for full terms and conditions applicable thereto.
Offers are not valid on previously purchased online merchandise, merchandise purchased through
third parties, gift cards, taxes or shipping and handling and there is no cash value. Limit one
(1) offer per order. Offers may not be combined with other offers or promotions. Offers are not
valid if reproduced and they are only accepted for a limited time. Please read the details of
each offer, as coupons and promotional code restrictions vary. We reserve the right to modify,
suspend, impose conditions on or cancel offers at any time without notice. If you return any of
the items purchased with a discount offer, the discount or value may be subtracted from the
return credit. We have no obligation for payment of any tax in conjunction with the distribution
or use of any offer. You are required to pay any applicable sales tax related to the use of the
offer.
3. Service Content, Ownership, Limited License and Rights of Others
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Content
The Service contains a variety of: (i) materials and other items relating to
Company, Company’s apparel, products and services, and similar items from our licensors and
other third parties, including all layout, information, articles, reviews, posts, text, data,
files, images, scripts, designs, graphics, button icons, instructions, illustrations,
photographs, audio clips, music, sounds, pictures, videos, advertising copy, URLs, technology,
software, interactive features, the "look and feel" of the Service, and the compilation,
assembly, and arrangement of the materials of the Service and any and all copyrightable material
(including source and object code); (ii) trademarks, trade dress, logos, trade names, service
marks, and/or trade identities of various parties, including those of Company and its brands
(collectively, "Trademarks"); and (iii) other forms of intellectual property (all of the
foregoing, collectively "Content").
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Ownership
The Service (including past, present and future versions) and the Content are
owned or controlled by Company and our licensors and certain other third parties. All right,
title, and interest in and to the Content available via the Service is the property of Company
or our licensors or certain other third parties, and is protected by U.S. and international
copyright, trademark, trade dress, patent, or other intellectual property and unfair competition
rights and laws to the fullest extent possible. Company owns the copyright in the selection,
compilation, assembly, arrangement, and enhancement of the Content on the Service.
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Limited License
Subject to your strict compliance with these Terms and the Additional
Terms, Company grants you a limited, non-exclusive, revocable, non-assignable, personal, and
non-transferable license to download (temporary storage only), display, view, use, play, and/or
print one copy of the Content (excluding source and object code in raw form or otherwise, other
than as made available to access and use to enable display and functionality) on a personal
computer, mobile phone or other wireless device, or other Internet enabled device (each, a
"Device") for your personal, non-commercial use only. The foregoing limited license: (i)
does not give you any ownership of, or any other intellectual property interest in, any Content,
and (ii) may be immediately suspended or terminated for any reason, in Company’s sole
discretion, and without advance notice or liability. In some instances, we may permit you to
have greater access to and use of Content, subject to certain Additional Terms.
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Rights Of Others
When using the Service, you must respect the intellectual property and
other rights of Company and others. Your unauthorized use of Content may violate copyright,
trademark, privacy, publicity, communications, and other laws, and any such use may result in
your personal liability, including potential criminal liability.
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Special Notice
Company and its affiliates have a no-tolerance policy regarding the use
of our Content, including our Trademarks or names in metatags and/or hidden text. Specifically,
the use of our Trademarks in metatag keywords is trademark infringement, and the use of
Trademarks in page text, metatags, and/or hidden text for purposes of gaining higher rankings
from search engines is unfair competition. Linking to any page on this Service is prohibited
absent express written permission from Company. Framing, inline linking or other association of
this Service or its or its suppliers’ software or HTML code, scripts, text, artwork,
photographs, images, video, and audio with links, advertisements and/or other information not
originating from the Service is expressly prohibited.
4. Service And Content Use Restrictions
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Service Use Restrictions
You agree that you will not: (i) use the Service for any
political or commercial purpose (including, without limitation, for purposes of advertising,
soliciting funds, collecting product prices, and selling products); (ii) use any meta tags or
any other "hidden text" utilizing any Trademarks; (iii) engage in any activities through or in
connection with the Service that seek to attempt to or do harm any individuals or entities or
are unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or
abusive, or that violate any right of any third party, or are otherwise objectionable to
Company; (iv) reverse engineer, decompile, disassemble, reverse assemble, or modify any Service
source or object code or any software or other products, services, or processes accessible
through any portion of the Service; (v) engage in any activity that interferes with a user’s
access to the Service or the proper operation of the Service, or otherwise causes harm to the
Service, Company, or other users of the Service; (vi) interfere with or circumvent any security
feature of the Service or any feature that restricts or enforces limitations on use of or access
to the Service, the Content, or the User-Generated Content; (vii) harvest or otherwise collect
or store any information (including personally identifiable information about other users of the
Service, including email addresses, without the express consent of such users); (viii) attempt
to gain unauthorized access to the Service, other computer systems or networks connected to the
Service, through password mining or any other means; or (ix) otherwise violate these Terms or
any Additional Terms.
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Content Use Restrictions
You also agree that, in using the Service: (i) you will not
monitor, gather, copy, or distribute the Content (except as may be a result of standard search
engine activity or use of a standard browser) on the Service by using any robot, rover, "bot",
spider, scraper, crawler, spyware, engine, device, software, extraction tool, or any other
automatic device, utility, or manual process of any kind; (ii) you will not frame or utilize
framing techniques to enclose any such Content (including any images, text, or page layout);
(iii) you will keep intact all Trademark, copyright, and other intellectual property notices
contained in such Content; (iv) you will not use such Content in a manner that suggests an
unauthorized association with any of our or our licensors’ products, services, or brands; (v)
you will not make any modifications to such Content; (vi) you will not copy, modify, reproduce,
archive, sell, lease, rent, exchange, create derivative works from, publish by hard copy or
electronic means, publicly perform, display, disseminate, distribute, broadcast, retransmit,
circulate or transfer to any third party or on any third-party application or website, or
otherwise use or exploit such Content in any way for any purpose except as specifically
permitted by these Terms or any Additional Terms or with the prior written consent of an officer
of Company or, in the case of Content from a licensor, the owner of the Content; and (vii) you
will not insert any code or product to manipulate such Content in any way that adversely affects
any user experience.
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Availability of Service and Content
Company may immediately suspend or terminate the
availability of the Service and Content (and any elements and features of them), in whole or in
part, for any reason, in Company’s sole discretion, and without advance notice or liability.
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Reservation of All Rights Not Granted as to Content and Service
These Terms and any
Additional Terms include only narrow, limited grants of rights to Content and to use and access
the Service. No right or license may be construed, under any legal theory, by implication,
estoppel, industry custom, or otherwise. All rights not expressly granted to you are reserved by
Company and its licensors and other third parties. Any unauthorized use of any
Content or the Service for any purpose is prohibited.
5. Content You Submit and Community Usage Rules
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User-Generated Content.
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General
Company may now or in the future offer users of the Service the
opportunity to create, build, post, upload, display, publish, distribute, transmit,
broadcast, or otherwise make available on or submit through the Service (collectively,
"submit") messages, avatars, text, illustrations, files, images, graphics,
photos, comments, responses, sounds, music, videos, information, content, ratings,
reviews, data, questions, suggestions, personally identifiable information, or other
information or materials and the ideas contained therein, including submitted on third
party social media platforms or websites, including, without limitation, Facebook,
Instagram, Pinterest and/or Twitter associated with hashtags related to such brands
(collectively, "User-Generated Content"). Company may allow you to do this
through forums, blogs, message boards, social networking environments, contact us tools,
email, and other communications functionality. Subject to the license you grant in these
Terms, you retain whatever legally cognizable right, title, and interest that you have
in your User-Generated Content and you remain ultimately responsible for it.
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Non-Confidentiality of Your User-Generated Content
Except as otherwise
described in the Service’s posted Privacy
Policy or any Additional Terms, you agree that: (a) your User-Generated Content
will be treated as non-confidential – regardless of whether you mark them
"confidential," "proprietary," or the like – and will not be returned; and (b) Company
does not assume any obligation of any kind to you or any third party with respect to
your User-Generated Content. Upon Company’s request, you will furnish us with any
documentation necessary to substantiate the rights to such content and to verify your
compliance with these Terms or any Additional Terms. You acknowledge that the Internet
and mobile communications may be subject to breaches of security and that you are aware
that submissions of User-Generated Content may not be secure, and you will consider this
before submitting any User-Generated Content and do so at your own risk. In your
communications with Company, please keep in mind that we do not seek any unsolicited
ideas or materials for products or services, or even suggested improvements to products
or services, including, without limitation, ideas, concepts, inventions, or designs for
music, websites, apps, books, scripts, screenplays, motion pictures, television shows,
theatrical productions, software or otherwise (collectively, "Unsolicited Ideas and
Materials"). Any Unsolicited Ideas and Materials you post on or send to us via
the Service are deemed User-Generated Content and licensed to us as set forth below. In
addition, Company retains all of the rights held by members of the general public with
regard to your Unsolicited Ideas and Materials. Company’s receipt of your Unsolicited
Ideas and Materials is not an admission by Company of their novelty, priority, or
originality, and it does not impair Company’s right to contest existing or future
intellectual property rights relating to your Unsolicited Ideas and Materials.
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License to Company of Your User-Generated Content
Except as otherwise described
in any applicable Additional Terms (such as a sweepstakes official rules), which
specifically govern the submission of your User-Generated Content, you grant to Company
the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable,
perpetual, and cost-free right and license to use, copy, record, distribute, reproduce,
disclose, sell, re-sell, sublicense (through multiple levels), display, publicly
perform, transmit, publish, broadcast, translate, make derivative works of, and
otherwise use and exploit in any manner whatsoever, all or any portion of your
User-Generated Content (and derivative works thereof), for any purpose whatsoever in all
formats, on or through any means or medium now known or hereafter developed, and with
any technology or devices now known or hereafter developed, and to advertise, market,
and promote the same. Without limitation, the granted rights include the right to: (a)
configure, host, index, cache, archive, store, digitize, compress, optimize, modify,
reformat, edit, adapt, publish in searchable format, and remove such User-Generated
Content and combine same with other materials, and (b) use any ideas, concepts,
know-how, or techniques contained in any User-Generated Content for any purposes
whatsoever, including developing, producing, and marketing products and/or services. You
understand that in exercising such rights metadata, notices and content may be removed
or altered, including copyright management information, and you consent thereto and
represent and warrant you have all necessary authority to do so. If you post a Review
(defined below) of a product or service that you received from Company as a Gift
(defined below), you represent and warrant that you have read and will fully comply with
the Guides (defined below) when submitted or posting the Review on the Service or
elsewhere. Further, and without limitation, in such instance you will: (i) clearly and
conspicuously disclose your true identity and that you have received free product and/or
other incentive items from Company (as applicable) proximate to any mention by you of
Company; (ii) not make any false, misleading or deceptive statement about Company’s
products or services; and (iii) ensure that all statements accurately reflect only your
honest, current opinions and beliefs based on your personal experience. In order to
further effect the rights and license that you grant to Company to your User-Generated
Content, you also hereby grant to Company, and agree to grant to Company, the
unconditional, perpetual, irrevocable right to use and exploit your name, persona, and
likeness in connection with any User-Generated Content, without any obligation or
remuneration to you. Except as prohibited by law, you hereby waive, and you agree to
waive, any moral rights (including attribution and integrity) that you may have in any
User-Generated Content, even if it is altered or changed in a manner not agreeable to
you. To the extent not waivable, you irrevocably agree not to exercise such rights (if
any) in a manner that interferes with any exercise of the granted rights. You understand
that you will not receive any fees, sums, consideration, or remuneration for any of the
rights granted in this Section 5(A)(iii).
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Exclusive Right to Manage Our Service
Company may, but will not have any
obligation to, review, monitor, display, post, store, maintain, accept, or otherwise
make use of, any of your User-Generated Content, and Company may, in its sole
discretion, reject, delete, move, re-format, remove or refuse to post or otherwise make
use of User-Generated Content without notice or any liability to you or any third party
in connection with our operation of User-Generated Content venues in an appropriate
manner. Without limitation, we may do so to address content that comes to our attention
that we believe is offensive, obscene, lewd, lascivious, filthy, violent, harassing,
threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce
the rights of third parties or these Terms or any applicable Additional Terms,
including, without limitation, the content restrictions set forth below in the Rules
(defined in Section 5(B)). Such User-Generated Content submitted by you or others need
not be maintained on the Service by us for any period of time and you will not have the
right, once submitted, to access, archive, maintain, or otherwise use such
User-Generated Content on the Service or elsewhere.
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Representations and Warranties Related to Your User-Generated Content
Each time
you submit any User-Generated Content, you represent and warrant that you are at least
the age of majority in the jurisdiction in which you reside or are the parent or legal
guardian, or have all proper consents from the parent or legal guardian, of any minor
who is depicted in or contributed to any User-Generated Content you submit, and that, as
to that User-Generated Content: (a) you are the sole author and owner of the
intellectual property and other rights to the User-Generated Content, or you have a
lawful right to submit the User-Generated Content and grant Company the rights to it
that you are granting by these Terms and any Additional Terms, all without any Company
obligation to obtain consent of any third party and without creating any obligation or
liability of Company; (b) the User-Generated Content is accurate; (c) the User-Generated
Content does not and, as to Company’s permitted uses and exploitation set forth in these
Terms, will not infringe any intellectual property or other right of any third party;
and (d) the User-Generated Content will not violate these Terms (including the Rules) or
any Additional Terms, or cause injury or harm to any person.
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Enforcement
Company has no obligation to monitor or enforce your intellectual
property rights to your User-Generated Content, but you grant us the right to protect
and enforce our rights to your User-Generated Content, including by bringing and
controlling actions in your name and on your behalf (at Company’s cost and expense, to
which you hereby consent and irrevocably appoint Company as your attorney-in-fact, with
the power of substitution and delegation, which appointment is coupled with an
interest).
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Community Usage Rules
As a user of the Service, these Community Usage Rules ("Rules")
are here to help you understand the conduct that is expected of members of the Service's online
communities ("Communities").
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Nature of Rules
Your participation in the Communities is subject to all of the
Terms, including these Rules:
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Your User-Generated Content
All of your User-Generated Content either
must be original with you or you must have all necessary rights in it from third
parties in order to permit you to comply with these Terms and any Additional
Terms. Your User-Generated Content should not contain any visible logos,
phrases, or trademarks that belong to third parties. Do not use any
User-Generated Content that belongs to other people and pass it off as your own;
this includes any content that you might have found elsewhere on the Internet.
If anyone contributes to your User-Generated Content or has any rights to your
User-Generated Content, or if anyone appears or is referred to in the
User-Generated Content, then you must also have their permission to submit such
User-Generated Content to Company. (For example, if someone has taken a picture
of you and your friend, and you submit that photo to Company as your
User-Generated Content, then you must obtain your friend’s and the
photographer’s permission to do so.)
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Speaking of Photos: No Pictures, Videos, or Images of Anyone Other Than You
and Your Friends and Family
If you choose to submit photos to the
Service, link to embedded videos, or include other images of real people, then
make sure they are of you or of you and someone you know – and only if you have
their express permission to submit it.
-
Act Appropriately
All of your Service activities must be venue
appropriate, as determined by us. Be respectful of others’ opinions and comments
so we can continue to build Communities for everyone to enjoy. If you think your
User-Generated Content might offend someone or be embarrassing to someone, then
chances are it probably will and it doesn’t belong on the Service. Cursing,
harassing, stalking, insulting comments, personal attacks, gossip, and similar
actions are prohibited. Your User-Generated Content must not threaten, abuse, or
harm others, and it must not include any negative comments that are connected to
race, national origin, gender, sexual orientation, or physical handicap. Your
User-Generated Content must not be defamatory, slanderous, indecent, obscene,
pornographic, or sexually explicit.
-
Do Not Use for Commercial or Political Purposes
Your User-Generated
Content must not advertise or promote a product or Service or other commercial
activity, or a politician, public servant, or law.
-
Do Not Use for Inappropriate Purposes
Your User-Generated Content must
not promote any infringing, illegal, or other similarly inappropriate activity.
-
Be Honest and Do Not Misrepresent Yourself or Your User-Generated Content
Do not impersonate any other person, user, or company, and do not submit
User-Generated Content that you believe may be false, fraudulent, deceptive,
inaccurate, or misleading, or that misrepresents your identity or affiliation
with a person or company.
-
Others Can See
We hope that you will use the Communities to exchange
information and content and have venue appropriate discussions with other
members. However, please remember that the Communities are public or semi-public
and User-Generated Content that you submit on the Service within a Community may
be accessible and viewable by other users. Do not submit personally identifying
information (e.g., first and last name together, password, phone number,
address, credit card number, medical information, e-mail address, or other
personally identifiable information or contact information) on Community spaces
and take care when disclosing this type of information to others.
-
Don’t Share Other Peoples’ Personal Information
Your User-Generated
Content should not reveal another person’s address, phone number, e-mail
address, social security number, credit card number, medical information,
financial information, or any other information that may be used to track,
contact, or impersonate that individual, unless, and in the form and by the
method, specifically requested by Company.
-
Don’t Damage the Service or Anyone’s Computers or Other Devices
Your
User-Generated Content must not submit viruses, Trojan horses, spyware, or any
other technologies or malicious code that could impact the operation of the
Service or any computer or other Device.
-
Additional Guidelines for Customer Reviews:
The following guidelines
apply to User-Generated Content that constitutes a review of a Company product
or service (“Review”), and these additional guidelines shall apply in the event
that your User-Generated Content is a Review:
- Reviews may only be of products or services sold on the Service and you
must be a bona-fide user of the Company product or service that you
reference in your Review;
- Reviews must be appropriate to the forum. For example, Reviews aren’t
the place for rants about political ideologies, Company’s employment
practices, extraordinary circumstances, or other matters that don’t
address the Company product or service you are reviewing;
- Reviews should reflect your genuine experience with Company’s products
and services and be a true and accurate reflection of your honest
experience(s), view(s), finding(s), belief(s) and opinion(s) based on
your personal use of the Company product/service you are reviewing;
- Don’t post fake Reviews, don’t post the same Review multiple times, and
don't post Reviews for the same product or service from multiple
accounts;
- Reviews should reflect your first-hand experience, not what you heard
from someone else, or what you saw in the news. Tell your own opinion
without resorting to broad generalizations and conclusory allegations;
- Make sure your Review is factually correct. Feel free to express your
opinions, but don’t exaggerate or misrepresent your experience;
- Reviews should not make any product performance or attribute claims
about Company products or services;
- If you received a Company product or service from Company for free (as a
gift from us or otherwise) (a “Gift”), in order to comply with your
obligations set forth in the Federal Trade Commission’s Guides
Concerning the Use of Endorsements and Testimonials in Advertising (see
http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf) (the
“Guides”), your Review must contain a disclosure of the fact that you
received the Gift free of charge from Company (the “Disclosure”). Such
Disclosure must be prominent, clear and conspicuous and communicated in
a way that a reader of your Review is likely to notice and understand.
It’s not too complicated – it should just be straightforward and
upfront. Here are a couple of examples of how this Disclosure can be
made very easily and simply:
“I accepted a free [insert description of item(s) received] from
Chico’s in connection with my review.”
“Thanks Chico’s for the free [insert description of item(s)
received] and I think...”
- We may restrict your ability to submit or post a Review when we detect
unusual reviewing behavior, or to maintain the best possible shopping
experience; and
- If your Review is removed or rejected because it does not comply with
these Terms, you may not resubmit a Review on the same product or
service, even if the resubmitted Review includes different content.
If you submit User-Generated Content that Company reasonably believes violates these
Rules, then we may take any legally available action that we deem appropriate, in
our sole discretion. However, we are not obligated to take any action not required
by law. We may require, at any time, proof of the permissions referred to above in a
form acceptable to us. Failure to provide such proof may lead to, among other
things, the User-Generated Content in question being removed from the Service.
-
Your Interactions with Other Users; Disputes
You are solely responsible for
your interaction with other users of the Service, whether online or offline. We are not
responsible or liable for the conduct or content of any user. We reserve the right, but
have no obligation, to monitor or become involved in disputes between you and other
users. Exercise common sense and your best judgment in your interactions with others
(e.g., when you submit any personal or other information) and in all of your other
online activities.
-
Alerting Us of Violations
If you discover any content that violates these Terms, then
you may report it to us here. For alleged
infringements of copyright, see Section 6 below.
6. Procedure For Alleging Copyright Infringement
-
DMCA Notice
Company will respond appropriately to notices of alleged copyright
infringement that comply with the U.S. Digital Millennium Copyright Act ("DMCA"), as set
forth below. If you own a copyright in a work (or represent such a copyright owner) and believe
that your (or such owner’s) copyright in that work has been infringed by an improper posting or
distribution of it via the Service, then you may send us a written notice that includes all of
the following:
- a legend or subject line that says: "DMCA Copyright Infringement Notice";
- a description of the copyrighted work that you claim has been infringed or, if multiple
copyrighted works are covered by a single notification, a representative list of such
works;
- a description of where the material that you claim is infringing or is the subject of
infringing activity is located that is reasonably sufficient to permit us to locate the
material (please include the URL of the Service on which the material appears);
- your full name, address, telephone number and email address;
- a statement by you that you have a good faith belief that use of the material in the
manner complained of is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that all the information in your
notice is accurate, and that you are the copyright owner (or, if you are not the
copyright owner, then your statement must indicate that you are authorized to act on the
behalf of the owner of an exclusive right that is allegedly infringed); and
- your electronic or physical signature.
Company will only respond to DMCA Notices that it receives by mail, email or facsimile at the
addresses below:
-
By Mail:
DMCA Complaints
Attn: Legal
Chico's Retail Services, Inc.
11215 Metro Parkway
Fort Myers, FL 33966
- By email: [email protected]
It is often difficult to determine if your copyright has been infringed. Company may elect to
not respond to DMCA Notices that do not substantially comply with all of the foregoing
requirements, and Company may elect to remove allegedly infringing material that comes to
its attention via notices that do not substantially comply with the DMCA.
Please note that the DMCA provides that any person who knowingly materially misrepresents
that material or activity is infringing may be subject to liability.
We may send the information that you provide in your notice to the person who provided the
allegedly infringing work. That person may elect to send us a DMCA Counter-Notification.
Without limiting Company’s other rights, Company may, in appropriate circumstances, terminate
a repeat infringer’s access to the Service and any other website or other online Service
owned or operated by Company.
-
Counter-Notification
If access on the Service to a work that you submitted to Company
is disabled or the work is removed as a result of a DMCA Notice, and if you believe that the
disabled access or removal is the result of mistake or misidentification, then you may send us a
DMCA Counter-Notification to the addresses above. Your DMCA Counter-Notification should contain
the following information:
- a legend or subject line that says: "DMCA Counter-Notification";
- a description of the material that has been removed or to which access has been disabled
and the location at which the material appeared before it was removed or access to it
was disabled (please include the URL of the Service from which the material was removed
or access to it disabled);
- a statement under penalty of perjury that you have a good faith belief that the material
was removed or disabled as a result of mistake or misidentification of the material to
be removed or disabled;
- your full name, address, telephone number, e-mail address, and the username of your
account;
- a statement that you consent to the jurisdiction of the Federal District Court for the
judicial district in which your address is located (or, if the address is located
outside the U.S.A., to the jurisdiction of the United States District Court for the
Middle District of Florida), and that you will accept Service of process from the person
who provided DMCA notification to us or an agent of such person; and
- your electronic or physical signature.
Please note that the DMCA provides that any person who knowingly materially misrepresents
that material or activity was removed or disabled by mistake or misidentification may be
subject to liability.
If we receive a DMCA Counter-Notification, then we may replace the material that we removed
(or stop disabling access to it) in not less than ten (10) and not more than fourteen (14)
business days following receipt of the DMCA Counter-Notification. However, we will not do
this if we first receive notice at the addresses above that the party who sent us the DMCA
Copyright Infringement Notice has filed a lawsuit asking a court for an order restraining
the person who provided the material from engaging in infringing activity relating to the
material on the Service. You should also be aware that we may forward the
Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice.
7. Notices, Questions and Customer Service
You agree that: (i) we may give you notices of new, revised or changed terms and other important
matters by prominently posting notice on the home page of the Service, or in another reasonable
manner; and (ii) we may contact you by mail or email sent to the address provided by you. You agree
to promptly notify us if you change your email or mailing address by updating your account
information.
If you have a question regarding using the Service, you may contact us here
(Contact Us). You acknowledge that
the provision of customer support is at Company’s sole discretion and that we have no obligation to
provide you with customer support of any kind.
8. Links by You to the Service
We grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable
license to create hyperlinks to the Service, so long as: (a) the links only incorporate text, and do
not use any Trademarks; (b) the links and the content on your website do not suggest any affiliation
with Company or cause any other confusion; and (c) the links and the content on your website do not
portray Company or its products or services in a false, misleading, derogatory, or otherwise
offensive matter, and do not contain content that is unlawful, offensive, obscene, lewd, lascivious,
filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party or
are otherwise objectionable to Company. Company reserves the right to suspend or prohibit linking to
the Service for any reason, in its sole discretion, without advance notice or any liability of any
kind to you or any third party.
9. Linked-To Websites; Advertisements; Dealings with Third Parties
-
Linked Sites; Advertisements
The Service may contain links, as part of third-party ads
on the Service or otherwise, to or from third-party websites ("Linked Services"),
including websites operated by advertisers, licensors, licensees, and certain other third
parties who may have business relationships with Company. Company may have no control over the
content, operations, policies, terms, or other elements of Linked Services, and Company does not
assume any obligation to review any Linked Services. Company does not endorse, approve, or
sponsor any Linked Services, or any third-party content, advertising, information, materials,
products, services, or other items. Furthermore, Company is not responsible for the quality or
delivery of the products or services offered, accessed, obtained by or advertised at such sites.
Finally, Company will under no circumstances be liable for any direct, indirect, incidental or
special loss or other damage, whether arising from negligence, breach of contract, defamation,
infringement of copyright or other intellectual property rights, caused by the exhibition,
distribution or exploitation of any information or content contained within these third-party
Linked Services. Any activities you engage in connection with any of the same are subject to the
privacy and other policies, terms and conditions of use and/or sale, and rules issued by the
operator of the Linked Services. Company disclaims all liability in connection therewith.
-
Dealings with Third Parties
Any interactions, correspondence, transactions, and other
dealings that you have with any third parties found on or through the Service (including on or
via Linked Services or advertisements) are solely between you and the third party (including
issues related to the content of third-party advertisements, payments, delivery of goods,
warranties (including product warranties), privacy and data security, and the like). Company
disclaims all liability in connection therewith.
10. Wireless & SMS Program
-
Wireless Features
The Service may offer certain features and services that are
available to you via your wireless Device. These features and services may include the ability
to access the Service’s features and upload content to the Service, receive messages from the
Service, and download applications to your wireless Device (collectively, "Wireless
Features"). Standard messaging, data, and other fees may be charged by your carrier
to participate in Wireless Features. Fees and charges may appear on your wireless bill or be
deducted from your pre-paid balance. Your carrier may prohibit or restrict certain Wireless
Features and certain Wireless Features may be incompatible with your carrier or wireless Device.
You should check with your carrier to find out what plans are available and how much they cost.
Contact your carrier with questions regarding these issues.
-
Terms of Wireless Features
You agree that as to the Wireless Features for which you are
registered for, we may send communications to your wireless Device regarding us or other
parties. Further, we may collect information related to your use of the Wireless Features. If
you have registered via the Service for Wireless Features, then you agree to notify Company of
any changes to your wireless contact information (including phone number) and update your
accounts on the Service to reflect the changes.. Telephone Communications, SMS Service Alerts
and Agreement to be Contacted
-
Text Alerts
Company offers an SMS program (“SMS Program”), through which it
sends periodic autodialed SMS messages with Company offers, such as coupons. To sign up
for the SMS Program, text SHOP to 42446. By opting in to the SMS Program you are
agreeing to receive automated marketing text messages per week from Company, or
third-parties acting on its behalf, to the telephone number you provide. These messages
may include promotions, discounts, coupons, events and sweepstakes information. Your
consent is not a condition of purchase and you can stop at any time. Text HELP to 42446
for additional help and/or STOP to 42446 to cancel. Company shall not be responsible or
liable for the accuracy, usefulness or availability, of information transmitted via this
SMS Program. Company makes no warranty that: (A) the SMS Program is compatible with your
equipment, (B) the SMS Program will meet your requirements, (C) the SMS Program will be
uninterrupted, timely, secure or error-free, or (D) the results that may be obtained
from the use of the SMS Program will be secure, complete, accurate or reliable. You will
be solely responsible for any damage to your equipment by virtue of the use of the SMS
Program. Standard text messaging and data rates may apply through your service provider.
-
Call Recording and Monitoring
You acknowledge that telephone calls, voicemails,
messages and texts to, from or through the SMS Program, together with its agents,
independent contractors (including you and other users), and affiliates, may be
monitored and recorded and you consent to such monitoring and recording.
-
Your Provision of Telephone Numbers and Other Contact Information
You verify
that any contact information provided to Company, our respective agents and affiliates,
including, but not limited to, your name, mailing address, email address, your
residential or business telephone number, and/or your mobile telephone number, is true
and accurate. You verify that you are the current subscriber or owner of any telephone
number that you provide. You are strictly prohibited from providing a phone number that
is not your own. If we discover that any information provided in connection with your
registration is false or inaccurate, we may suspend or terminate your account access at
any time. Should any of your contact information change, including ownership of your
telephone numbers, you agree to immediately notify us before the change goes into effect
by texting STOP to the applicable short code or any text message you receive from us. In
the event that you get a new telephone number, you will need to contact us at
[email protected] or 855-300-7580.
-
Your Consent to Received Automated Communications
You acknowledge that by
voluntarily providing your telephone number(s) to Company and our respective agents and
affiliates, you expressly agree to receive automated communications, including,
artificial voices, pre-recorded voice messages and/or auto-dialed calls and text
messages (such as SMS, MMS, or successor protocols or technologies) from Company, its
agents, independent contractors, and affiliates related to promotions, discounts,
coupons, events and sweepstakes information, your rewards account, registration,
orientation, product alterations, changes and updates, service outages, any transaction
with Company, and/or your relationship with us. You acknowledge that automated calls or
text messages may be made to your telephone number(s) even if your telephone number(s)
is registered on any state or federal Do Not Call list. You understand that you may
receive automated text messages to any telephone number you provide at any time. You
also agree that Company may obtain, and you expressly agree to be contacted at, any
email addresses, mailing addresses, or phone numbers provided by you at any time. You
agree to receive automated text messages from us, our agents, independent contractors,
customers, and affiliates even if you terminate your relationship with us, except if you
opt-out (see below). You understand that you do not have to agree to receive automated
promotional texts as a condition of purchasing any goods or services or accessing the
Company’s Rewards Program. To opt-out, please see the Opt-Out Instructions below.
-
Opt-Out Instructions for Automated Texts
Your consent to receive automated
texts is completely voluntary. You may opt-out at any time by sending a “STOP” request
to 42446 or replying to any text message you receive from us, by contacting us at
[email protected] or 855.300.7580, or by informing one of our
representatives through the customer service chat and specifying that you want to opt
out of text messages. You acknowledge and agree to accept a final text message
confirming your opt-out. It is your sole responsibility to notify us if you no longer
want to receive automated text messages. You waive any rights to bring claims for
unauthorized or undesired text messages by failing to opt-out immediately or by failing
to follow these instructions. Please allow up to thirty (30) days (or ten (10) business
days where required by law) to process any opt-out request. Please note that if you opt
out of automated text messages, we reserve the right to send you confirming text
messages or make non-automated calls to you. It is possible that third parties may have
your contact information and you may continue to receive communications from these third
parties despite an opt out request. We are not responsible for unwanted contact from
third parties. Please contact third parties directly to inform them of your
communication preferences.
-
Fees and Charges
There is no fee to receive automated text messages from us,
our agents, affiliates, and independent contractors. However, you may incur a charge for
these text messages from your telephone carrier, which is your sole responsibility.
Messaging and data rates may be applicable and you may be responsible for fees or
charges from your carrier. You may incur other charges if you leave the Service through
links. Check your telephone plan and contact your carrier for details. You represent and
warrant that you are authorized to incur such charges and acknowledge that Company, our
agents, affiliates, and independent contractors are not responsible for such charges.
Your obligations under this Section will survive expiration or termination of these
Terms.
-
Unauthorized Use of Your Telephone Device
You must notify us immediately of any
breach of security or unauthorized use of your telephone device. Although we, our
agents, affiliates, and independent contractors will not be liable for losses caused by
any unauthorized use of your telephone device, you may be liable for the losses of
Company, our agents, affiliates, and independent contractors or others due to such
unauthorized use.
-
Your Indemnification to Us
You agree to indemnify Company, our agents,
affiliates, and independent contractors for any privacy, tort or other claims, including
claims under the Federal Telephone Consumer Protection Act or its state law equivalent,
relating to your voluntary provision of a telephone number that is not owned by you
and/or your failure to notify us of any changes in your contact information, including
telephone number. You agree to indemnify, defend and hold us harmless from and against
any and all such claims, losses, liability, costs and expenses (including reasonable
attorneys’ fees). Company shall have the exclusive right to choose counsel, at your
expense, to defend any such claims.
-
Release of Claims
In consideration of the services provided by Company, you
hereby release Company, our agents, affiliates, and independent contractors from any and
all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other
harms resulting from or relating to telephone calls or text messages, including, without
limitation, any claims, causes of action, or lawsuits based on any alleged violations of
the law (including, without limitation, the Telephone Consumer Protection Act, Truth in
Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any
similar state and local acts or statutes, and any federal or state tort or consumer
protection laws).
-
General
You are responsible for obtaining and maintaining all telephone devices
and other equipment and software, and all internet service provider, mobile service, and
other services needed to receive calls and text messages. Text messaging may only be
available to customers of select carriers with compatible handsets. Your obligations
under this Section 10 will survive termination of these Terms.
11. Dispute Resolution and Binding Arbitration
Certain portions of this Section 11 are deemed to be a "written agreement to arbitrate" pursuant to
the Federal Arbitration Act. You and Company agree that we intend that this Section 11 satisfies the
"writing" requirement of the Federal Arbitration Act and any other applicable law. This Section 11
can only be amended by mutual agreement. PLEASE READ THIS ENTIRE SECTION CAREFULLY, AS YOU ARE
WAIVING CERTAIN LEGAL RIGHTS IN THE EVENT OF ANY DISPUTE WITH US AND ARE AGREEING TO BINDING
ARBITRATION, AMONG OTHER THINGS.
-
First – Try to Resolve Disputes and Excluded Disputes
If any controversy, allegation, or claim arises out of or relates to the Service, any
Content, your User-Generated Content, these Terms, or any Additional Terms, any product,
service or advertising (including offers and promotions), or connected to the purchase,
possession or use of our gift cards or merchandise return cards or their terms (but
excluding e-gift cards), or the Company’s operations, whether heretofore or hereafter
arising (collectively, "Dispute"), or to any of Company’s actual or alleged intellectual
property rights (an "Excluded Dispute", which includes those actions set forth in Section
11(D), and together with a Dispute, a “Claim”), then you and we agree to send a written
notice to the other that includes a reasonable description of your Claim and any supporting
documentation along with a proposed resolution. Your notice of any Claim and all other
correspondence for any Claim must include your current mailing address. Our notice of any
Claim and all other correspondence for any Claim will be sent to you based on the most
recent mailing address in our files. If you fail to provide us with your current address, or
the address in our records is incomplete or is not current, then we have no obligation to
attempt to resolve any Claim prior to proceeding to arbitration. To provide us notice of a
Claim, send the demand via U.S. certified mail to our registered agent: Chico’s Distribution
Services, LLC, c/o Corporate Creations Network Inc., 801 US Highway 1, North Palm
Beach, Florida 33408. For a period of sixty (60) days from
the date of receipt of notice from the other party, the parties will engage in a dialogue in
order to attempt to resolve the matter, though nothing will require either of us to resolve
the matter on terms with respect to which either of us, in each of our sole discretion, are
not comfortable.
-
Binding Arbitration
If we cannot resolve a Dispute as set forth in Section 11(A) (or agree to arbitration in
writing with respect to an Excluded Dispute) within sixty (60) days of receipt of the
notice, then, to the fullest extent permitted by applicable law, ANY AND ALL DISPUTES
ARISING BETWEEN YOU AND COMPANY MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION. THIS
INCLUDES ANY AND ALL DISPUTES WHETHER BASED IN CONTRACT, STATUTE, REGULATION, ORDINANCE,
TORT - INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, FRAUD, ANY OTHER INTENTIONAL TORT OR
COMMON LAW, CONSTITUTIONAL PROVISION, RESPONDEAT SUPERIOR, AGENCY OR ANY OTHER LEGAL OR
EQUITABLE THEORY - AND WHETHER ARISING BEFORE OR AFTER THE EFFECTIVE DATE OF THESE TERMS.
The Federal Arbitration Act ("FAA") shall govern the arbitrability of all Disputes,
including the No Class Action Matters section below. BY AGREEING TO ARBITRATE, EACH PARTY IS
GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY.
There is no judge or jury in arbitration, and court review of an arbitration award is
limited. However, an arbitrator can award on an individual basis the same damages and relief
as a court (including awards of attorney’s fees and costs, in accordance with governing law,
and injunctive and declaratory relief or statutory damages) and must follow the terms of
this Agreement as a court would. The arbitration will be conducted by JAMS, Inc. under its
rules by a single neutral arbitrator experienced in commercial disputes with both parties
having a reasonable opportunity to participate in the process of selecting the arbitrator.
The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. You may choose
to have the arbitration conducted by telephone, based on written submissions, or in person
in the county where you live or at another mutually agreed location. Discovery and/or the
exchange of non-privileged information relevant to the Dispute will be governed by the JAMS
rules. The arbitrator shall issue a written award setting forth the arbitrator's complete
determination of the dispute and the factual findings and legal conclusions relevant to it.
The arbitrator's award may be entered in any court of competent jurisdiction.
Payment of all filing, administration, and arbitrator fees will be governed by the JAMS
rules. If you are an individual consumer and you initiate the arbitration, we shall pay all
arbitration administrative fees and fees for the arbitrator’s services, other than the $250
filing fee required for you to initiate a claim. If we initiate the arbitration against you,
we will pay all arbitration administration fees and expenses. However, if the arbitrator
determines that either our or your claim(s) were frivolous or asserted in bad faith, the
party asserting such claims shall be responsible for, and the arbitrator shall award to the
other party, reimbursement of any arbitration fees and its costs (including attorney’s fees
and costs).
Otherwise, if you initiate the arbitration, other than your initial non-refundable filing
fee: [a] we will reimburse the filing, administration and arbitrator fees for claims
totaling less than $10,000, and [b] in the event that you are able to demonstrate that the
costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay
as much of your filing and hearing fees of the arbitration as the arbitrator deems necessary
to prevent the arbitration from being cost-prohibitive as compared to the costs of
litigation, regardless of the outcome of the arbitration. Likewise, in the event the
arbitration is held in California and you do not prevail in the Dispute, we will not seek
attorneys' fees and costs in arbitration unless permitted by law. If any party files a court
claim that is required by these Terms to be arbitrated, then that party will reimburse the
other party’s reasonable legal fees in order to compel arbitration. This arbitration
provision shall survive termination of these Terms or the Service.
-
Limited Time to File Claims
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE
(BUT NOT AN EXCLUDED DISPUTE) AGAINST THE OTHER, THEN YOU OR WE MUST COMMENCE IT (BY
DELIVERY OF WRITTEN NOTICE AS SET FORTH IN SECTION 11(A)) WITHIN ONE (1) YEAR AFTER THE
DISPUTE ARISES -- OR IT WILL BE FOREVER BARRED. Commencing means, as applicable (a) by
delivery of written notice as set forth above in Section 11(A); (b) filing for arbitration
with JAMS as set forth in Section 11(B); or (c) filing an action in state or Federal court.
The parties expressly waive any contrary statute of limitations or time bars, both legal and
equitable, to any Dispute.
-
Injunctive Relief
The foregoing provisions of this Section 11 will not apply to any legal action taken by
Company to seek an injunction or other equitable relief in connection with, any loss, cost,
or damage (or any potential loss, cost, or damage) relating to any Claim.
-
No Class Action Matters
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND COMPANY AGREE THAT EACH MAY BRING
CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR
CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION.
Disputes will be arbitrated only on an individual basis and will not be joined or
consolidated with any other arbitrations or other proceedings that involve any claim or
controversy of any other party except in the event that substantially similar claims by the
same or related counsel as to your claims are filed at or around the same time as your
claim; you agree that your claim may be temporarily stayed, phased, or consolidated with
such substantially similar claims to allow the arbitration body to establish efficient and
fair adjudication procedures with respect to all such claims. There shall be no right or
authority for any Dispute to be arbitrated on a class action basis or on any basis involving
Disputes brought in a purported representative capacity on behalf of the general public, or,
except as set forth above, other persons or entities similarly situated. But if, for any
reason, any court with competent jurisdiction holds that this restriction is unconscionable
or unenforceable, then our agreement in Section 11(B) to arbitrate will not apply and the
Dispute must be brought exclusively in court pursuant to Section 11(F). Notwithstanding any
other provision of this Section 11, any and all issues relating to the scope, interpretation
and enforceability of the class action waiver provisions contained herein (described in this
"No Class Action Matters" section), are to be decided only by a court of competent
jurisdiction, and not by the arbitrator. The arbitrator does not have the power to vary
these class action waiver provisions.
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Federal and State Courts in Lee County, Florida
Except where arbitration is required above, small claims actions, or with respect to the
enforcement of any arbitration decision or award, any action or proceeding relating to any
Claim arising hereunder may only be instituted in the state or federal courts with competent
jurisdiction located in Lee County, Florida and may only be instituted after the process set
forth in Section 11(A) has been completed. Accordingly, you and Company consent to the
exclusive personal jurisdiction and venue of such courts for such matters.
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Small Claims Matters Are Excluded from Arbitration Requirement
Notwithstanding the foregoing, either of us may bring a qualifying Dispute (but not Excluded
Disputes) in any small claims court of competent jurisdiction after the process set forth in
Section 11(A) has been completed.
Notwithstanding any other provision in these Terms to the contrary, to the extent Company
makes a material change to this Section 11, such change will not apply to any dispute that
you provided Company notice of prior to the change.
12. Disclaimer Of Representations And Warranties
Your access to and use of the Service is at your sole risk. The Service
is provided on an "As is", "As available", and "With all faults" basis. Therefore, to
the fullest extent permissible by law, Company and its subsidiaries and each of their respective
employees, directors, members, managers, shareholders, agents, vendors, licensors, licensees,
contractors, customers, successors, and assigns (collectively, the "Company Parties") hereby
disclaim and make no representations, warranties, endorsements, or promises, express or implied, as
to:
- the Service (including the Content and the User-Generated Content);
- the functions, features, or any other elements on, or made accessible through, the Service;
- any products, services or instructions offered or referenced at or linked through the Service;
- security associated with the transmission of your User-Generated Content transmitted to Company
via the Service;
- whether the Service or the servers that make the Service available are free from any harmful
components (including viruses, Trojan horses, and other technologies that could adversely impact
your Device);
- whether the information (including any instructions) on the Service is accurate, complete,
correct, adequate, useful, timely, or reliable;
- whether any defects to or errors on the Service will be repaired or corrected;
- whether your access to the Service will be uninterrupted;
- whether the Service will be available at any particular time or location; and
- whether your use of the Service is lawful in any particular jurisdiction.
Except for any specific warranties provided herein or in additional
terms provided by a company party, company parties hereby further disclaim all warranties,
express or implied, including the warranties of merchantability, fitness for a particular
purpose, non-infringement or misappropriation of intellectual property rights of third parties,
title, custom, trade, quiet enjoyment, system integration, and freedom from computer
virus.
Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above
disclaimers may not apply to the extent such jurisdictions’ laws are applicable.
13. Limitations of our liability
To the fullest extent permitted by law, under no circumstances will any
company parties be responsible or liable for any loss or damages of any kind, including
personal injury or death or for any direct, indirect, economic, exemplary, special, punitive (except
in New Jersey as to the availability of punitive damages under the New Jersey fraud act),
incidental, or consequential losses or damages that are directly or indirectly related to:
- the Service (including the Content and the User-Generated Content);
- your use of or inability to use the Service, or the performance of the Service;
- any action taken in connection with an investigation by Company Parties or law enforcement
authorities regarding your access to or use of the Service;
- any action taken in connection with copyright or other intellectual property owners or other
rights owners;
- any errors or omissions in the Service’s technical operation; or
- any damage to any user’s computer, hardware, software, modem, or other equipment or technology,
including damage from any security breach or from any virus, bugs, tampering, fraud, error,
omission, interruption, defect, delay in operation or transmission, computer line, or network
failure or any other technical or other malfunction, including losses or damages in the form of
lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment
failure or malfunction.
The foregoing limitations of liability will apply even if any of the foregoing events or
circumstances were foreseeable and even if Company Parties were advised of or should have known of
the possibility of such losses or damages, regardless of whether you bring an action based in
contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by
negligence, acts of god, telecommunications failure, or destruction of the Service).
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages of
the sort that are described above, so the above limitation or exclusion may not apply to you.
Except as may be provided in any additional terms, to the fullest extent permitted by
applicable law, in no event will company parties’ total liability to you, for all possible
damages, losses, and causes of action in connection with your access to and use of the Service
and your rights under these terms, exceed an amount equal to the amount you have paid company in
connection with the transaction(s) that underlie the claim(s); provided, however, this provision
will not apply if a tribunal with applicable jurisdiction finds such to be
unconscionable.
14. Waiver of Injunctive or Other Equitable Relief
If you claim that you have incurred any loss, damages, or injuries in
connection with your use of the Service, then the losses, damages, and injuries will not be
irreparable or sufficient to entitle you to an injunction or to other equitable relief of any
kind. This means that, in connection with your claim, you agree that you will not seek, and that
you will not be permitted to obtain, any court or other action that may interfere with or
prevent the development or exploitation of any website, application, content, user-generated
content, product, service, or intellectual property owned, licensed, used or controlled by
company (including your licensed user-generated content) or a licensor of company.
15. Updates to Terms
These Terms (or if applicable Additional Terms), in the form posted at the time of your use of the
applicable services to which it applies, shall govern such use (including transactions entered
during such use). As our Service evolves, the terms and conditions
under which we offer the Service may prospectively be modified and we may cease offering the
Service under the terms or additional terms for which they were previously offered. Accordingly,
each time you sign in to or otherwise use the Service you are entering into a new agreement with
us on the then applicable terms and conditions and you agree that we may notify you of other
terms by posting them on the Service (or in any other reasonable manner of notice which we
elect), and that your use of the Service after such notice constitutes your going forward
agreement to the other terms for your new use and transactions. Therefore, you should
review the posted terms of service and any applicable Additional Terms each time you use the Service
(at least prior to each transaction or submission). The new terms will be effective as to new use
and transactions as of the time that we post them, or such later date as may be specified in them or
in other notice to you. However, the terms of service (and any applicable Additional Terms) that
applied when you previously used the Service will continue to apply to such prior use (i.e., changes
and additions are prospective only) unless mutually agreed. In the event any notice to you of new,
revised or additional terms is determined by a tribunal to be insufficient, the prior agreement
shall continue until sufficient notice to establish a new agreement occurs. You should frequently
check the home page, your account and the email you associated with your account for notices, all of
which you agree are reasonable manners of providing you notice. You can reject any new, revised or
Additional Terms by discontinuing use of the Service and related services. Notwithstanding our right
to modify these Terms, we agree that any such modification to the dispute and/or arbitration
requirements in Section 11 shall not apply to claims arising prior to the date of such modification.
16. General Provisions
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Company’s Consent or Approval
As to any provision in these Terms or any Additional
Terms that grants Company a right of consent or approval, or permits Company to exercise a right
in its sole discretion, Company may exercise that right in its sole and absolute discretion. No
Company consent or approval may be deemed to have been granted by Company without being in
writing and signed by an officer of Company.
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Applicable Law
These Terms and any Additional Terms will be governed by and construed
in accordance with, and any Dispute and Excluded Dispute will be resolved in accordance with,
the laws of the State of Florida, without regard to its conflicts of law provisions.
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Indemnity
You agree to, and you hereby, defend, indemnify, and hold Company Parties
harmless from and against any and all claims, damages, losses, costs, investigations,
liabilities, judgments, fines, penalties, settlements, interest, and expenses (including
attorneys’ fees) that directly or indirectly arise from or are related to any claim, suit,
action, demand, or proceeding made or brought against any Company Party, or on account of the
investigation, defense, or settlement thereof, arising out of or in connection with, whether
occurring heretofore or hereafter: (i) your User-Generated Content; (ii) your use of the Service
and your activities in connection with the Service; (iii) your breach or alleged breach of these
Terms or any Additional Terms; (iv) your violation or alleged violation of any laws, rules,
regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental
authorities in connection with your use of the Service or your activities in connection with the
Service; (v) information or material transmitted through your Device, even if not submitted by
you, that infringes, violates, or misappropriates any copyright, trademark, trade secret, trade
dress, patent, publicity, privacy, or other right of any person or entity; (vi) any
misrepresentation made by you; and (vii) Company Parties’ use of the information that you submit
to us (including your User-Generated Content) (all of the foregoing, "Claims and
Losses"). You will cooperate as fully required by Company Parties in the defense of any
Claim and Losses. Notwithstanding the foregoing, Company Parties retain the exclusive right to
settle, compromise, and pay any and all Claims and Losses. Company Parties reserve the right to
assume the exclusive defense and control of any Claims and Losses. You will not settle any
Claims and Losses without, in each instance, the prior written consent of an officer of a
Company Party.
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Operation of Service; Availability of Products and Services; International Issues
Company controls and operates the Service from its U.S.-based offices in the U.S.A., and Company
makes no representation that the Service is appropriate or available for use beyond the U.S.A.
If you use the Service from other locations, you are doing so on your own initiative and are
responsible for compliance with applicable local laws regarding your online conduct and
acceptable content, if and to the extent local laws apply. The Service may describe products and
services that are available only in the U.S.A. (or only parts of it) and are not available
worldwide. We reserve the right to limit the availability of the Service and/or the provision of
any content, program, product, service, or other feature described or available on the Service
to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion,
and to limit the quantities of any content, program, product, service, or other feature that we
provide. You and we disclaim any application to these Terms of the Convention on Contracts for
the International Sale of Goods.
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Export Controls
Software related to or made available by the Service may be subject to
export controls of the U.S.A. No software from the Service may be downloaded, exported, or
re-exported: (i) into (or to a national or resident of) any country or other jurisdiction to
which the U.S.A. has embargoed goods, software, technology or services (which, as of the
effective date of these Terms, includes Cuba, North Korea, Iran, Sudan, and Syria), or (ii) to
anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S.
Commerce Department’s Table of Deny Orders, or (iii) to anyone on the U.S. Department of
Commerce’s Bureau of Industry and Security Entities List as published in the Export
Administration Regulations (including entities engaged in weapons of mass destruction
proliferation in various countries and persons and entities that are suspected of diverting U.S.
origin items to embargoed countries or terrorist end-uses). You are responsible for complying
with all trade regulations and laws both foreign and domestic. Except as authorized by law, you
agree and warrant not to export or re-export the software to any county, or to any person,
entity, or end-user subject to U.S. export controls, including as set forth in subsections (i) –
(iii) above.
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Severability; Interpretation
If any provision of these Terms, or any Additional Terms,
is for any reason deemed invalid, unlawful, void, or unenforceable by a court or arbitrator of
competent jurisdiction, then that provision will be deemed severable from these Terms or the
Additional Terms, and the invalidity of the provision will not affect the validity or
enforceability of the remainder of these Terms or the Additional Terms (which will remain in
full force and effect). To the extent permitted by applicable law, you agree to waive, and you
hereby waive, any applicable statutory and common law that may permit a contract to be construed
against its drafter. Wherever the word "including" is used in these Terms or any Additional
Terms, the word will be deemed to mean "including, without limitation,". The original language
of these Terms is English. If the Terms are translated into any language other than English, the
English language version of these Terms will prevail to the extent of any conflict.
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Communications
When you communicate with us electronically, such as via email and text
message, you consent to receive a response from us electronically. Please note that we are not
obligated to respond to inquiries that we receive. You agree that all agreements, notices,
disclosures, and other communications that we provide to you electronically satisfy any legal
requirement that such communications be in writing.
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Investigations; Cooperation with Law Enforcement; Termination; Survival
Company
reserves the right, without any limitation, to: (i) investigate any suspected breaches of its
Service security or its information technology or other systems or networks, (ii) investigate
any suspected breaches of these Terms and any Additional Terms, (iii) investigate any
information obtained by Company in connection with reviewing law enforcement databases or
complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in
investigating any of the foregoing matters, (v) prosecute violators of these Terms and any
Additional Terms, and (vi) discontinue the Service, in whole or in part, or, except as may be
expressly set forth in any Additional Terms, suspend or terminate your access to it, in whole or
in part, including any user accounts or registrations, at any time, without notice, for any
reason and without any obligation to you or any third party. Any suspension or termination will
not affect your obligations to Company under these Terms or any Additional Terms. Upon
suspension or termination of your access to the Service, or upon notice from Company, all rights
granted to you under these Terms or any Additional Terms will cease immediately, and you agree
that you will immediately discontinue use of the Service. The provisions of these Terms and any
Additional Terms, which by their nature should survive your suspension or termination will
survive, including the rights and licenses you grant to Company in these Terms, as well as the
indemnities, releases, disclaimers, and limitations on liability and the provisions regarding
jurisdiction, choice of law, no class action, and mandatory arbitration.
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Assignment
Company may assign its rights and obligations under these Terms and any
Additional Terms, in whole or in part, to any party at any time without any notice. These Terms
and any Additional Terms may not be assigned by you, and you may not delegate your duties under
them, without the prior written consent of an officer of Company.
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No Waiver
Except as expressly set forth in these Terms or any Additional Terms, (i) no
failure or delay by you or Company in exercising any of rights, powers, or remedies under will
operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver or
modification of any term of these Terms or any Additional Terms will be effective unless in
writing and signed by the party against whom the waiver or modification is sought to be
enforced.
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Connectivity
You are responsible for obtaining and maintaining all Devices and other
equipment and software, and all internet service provider, mobile service, and other services
needed for your access to and use of the Service and you will be responsible for all charges
related to them.
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California Consumer Rights and Notices
Residents of California are entitled to the
following specific consumer rights information: you may contact the Complaint Assistance Unit of
the Division of Consumer Services of the Department of Consumer Affairs by mail at: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Their website is located at: http://www.dca.ca.gov.
17. Terms Applicable for Apple Device Users
If you are accessing or using the Service through a Device manufactured and/or sold by Apple, Inc.
(“Apple”, with such a device herein referenced as an “Apple Device”):
- To the extent that you are accessing the Service through an Apple Device, you acknowledge that
these Terms are entered into between you and Company and, that Apple is not a party to these
Terms other than as third-party beneficiary as contemplated below.
- The license granted to you in Section 3 of these Terms is subject to the permitted Usage Rules
set forth in the Apple App Store Terms and Conditions (see:
http://www.apple.com/legal/itunes/us/terms.html) and any third party terms of agreement
applicable to the Service.
- You acknowledge that Company, and not Apple, is responsible for providing the Service and
Content thereof.
- You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or any
support services to you with respect to the Service.
- To the maximum extent permitted by applicable law, Apple will have no other warranty obligation
whatsoever with respect to the Service.
- Notwithstanding anything to the contrary herein, and subject to the terms in these Terms, you
acknowledge that, solely as between Apple and Company, Company and not Apple is responsible for
addressing any claims you may have relating to the Service, or your possession and/or use
thereof, including, but not limited, to: (i) product liability claims, (ii) any claim that the
Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims
arising under consumer protection or similar legislation.
- Further, you agree that if the Service, or your possession and use of the Service, infringes on
a third party’s intellectual property rights, you will not hold Apple responsible for the
investigation, defense, settlement and discharge of any such intellectual property infringement
claims.
- You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of
these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple
will have the right (and will be deemed to have accepted the right) to enforce these Terms
against you as a third-party beneficiary thereof.
- When using the Service, you agree to comply with any and all third-party terms that are
applicable to any platform, website, technology or service that interacts with the Service.
- You represent and warrant that: (i) you are not located in a country that is subject to a U.S.
Government embargo or that has been designated by the U.S. Government as a “terrorist
supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or
restricted parties.
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